At DreamScapeShop, we stand behind the quality of our products and want to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we will be happy to issue a refund or exchange.
- We offer refunds for products returned within 14 days of the original purchase date.
- To be eligible for a refund, the product must be in its original packaging and in the same condition as when it was received.
- We will issue a refund for the full purchase price of the product, minus any shipping and handling fees.
- Refunds will be processed within 7 business days of receiving the returned product.
- We will refund the money via the same payment method used for the original purchase.
- We offer exchanges for products returned within 14 days of the original purchase date.
- To be eligible for an exchange, the product must be in its original packaging and in the same condition as when it was received.
- We will exchange the product for a different size or color, if available.
- If the desired size or color is not available, we will issue a refund.
- Exchanges will be processed within 7 business days of receiving the returned product.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 5 days of receiving the product.
- We will either replace the damaged or defective product or issue a refund, at our discretion.
- We will cover the cost of shipping for the return of damaged or defective products.
- The customer is responsible for the cost of return shipping.
- We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for lost or damaged returns.
- If you have any questions about our refund or exchange policy, please contact us at email@example.com
Please note that this is a sample refund policy. You should consult your business needs and legal requirements before finalizing your policy.